Your Privacy Is Our Responsibility
Your personal information is always safe at lb111 — we protect every user's privacy through SSL encryption and strict data protection practices.
This Privacy Policy applies to all users of the lb111 platform's services. Please read it carefully, as it contains important information about how your personal data is collected, used, and kept secure. Continuing to use our services means you have agreed to the terms of this policy.
1 Introduction & Scope
lb111 is a trusted online betting and casino platform serving users in Bangladesh. We believe that the privacy of personal information is a fundamental right, and protecting it is our primary responsibility.
This Privacy Policy applies to all individuals who use lb111's website, mobile application, and online services. The following topics are clearly described in this policy:
- What types of information we collect and how we collect it
- The purposes for which collected information is used
- How securely your information is kept
- The terms under which information may be shared with third parties
- Your rights and remedies regarding your information
This policy has been prepared in accordance with the applicable laws of the People's Republic of Bangladesh and international best practices for data protection.
2 Information We Collect
We collect various types of information during registration and use of the lb111 platform. This information can broadly be divided into two categories:
2.1 Personal Information Provided Directly by You
- Identity Information: Full name, date of birth, national identity card number (where applicable)
- Contact Information: Email address, mobile phone number
- Account Information: Username, password (stored in encrypted form)
- Financial Information: bKash, Nagad, or Rocket number — used solely to process transactions
- KYC Information: Documents required for identity verification
2.2 Automatically Collected Information
- Device Information: IP address, device type, operating system, browser information
- Usage Information: Pages visited, session duration, click patterns
- Transaction Information: Deposit and withdrawal amounts, time and date
- Gaming Information: Games played, betting history, bonus usage details
- Cookie & Tracking Information: Discussed in detail in the Cookie Policy section below
We do not collect any unnecessary or irrelevant information. This policy will be updated before any new type of information is collected.
3 Purpose of Data Collection
lb111 uses your information only for the following legitimate purposes. We never use your information for unauthorised or undisclosed purposes.
- Account Management: To complete registration, verify identity, and keep your account secure
- Service Delivery: To provide betting, casino games, and promotional benefits
- Financial Transactions: To process deposits, withdrawals, and bonuses — via bKash, Nagad, and Rocket
- Customer Support: To provide assistance via 24/7 live chat and email
- Security: To prevent fraud, money laundering, and unauthorised access
- Responsible Gaming: To identify patterns of excessive play and provide support to users
- Service Improvement: To enhance platform performance and user experience
- Legal Obligations: To comply with applicable laws and regulations and meet the requirements of regulatory authorities
- Communications: To send important account updates, security alerts, and service-related notifications
If we contact you for marketing purposes, you may request to stop receiving such communications at any time.
4 Data Storage & Security
The security of your personal information is lb111's highest priority. We keep your data secure by following industry-leading technical and administrative practices.
4.1 Technical Security Measures
- SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption
- Database Encryption: Sensitive information is stored in encrypted form even at rest
- Firewall & Intrusion Detection: Unauthorised access attempts are detected and blocked in real time
- Regular Security Audits: Vulnerability assessments are conducted regularly by third-party experts
- Two-Factor Authentication: Two-factor authentication is available on accounts for added security
4.2 Data Retention Period
We retain your information for the following periods:
- Active account data: for as long as the account remains active
- Closed account data: up to five years after closure (as required by law)
- Transaction records: for the period specified by applicable law
- Cookie and session data: automatically deleted at the end of a session or upon expiry
Once the specified retention period has passed, collected data is permanently deleted in a secure manner.
5 Sharing Information with Third Parties
lb111 never sells your personal information or shares it with third parties without reason. Information may be shared only in the following limited circumstances:
5.1 Permitted Information Sharing Scenarios
- Payment Processors: bKash, Nagad, and Rocket — only the information necessary to complete a transaction is shared with them
- Game Providers: Pragmatic Play, Evolution Gaming, Spribe, and other providers — limited information for game operation
- IT Service Providers: Hosting, cybersecurity, and technical support organisations
- Legal Authorities: In response to a court order or a lawful request from a law enforcement agency
- Fraud Prevention: Specialist organisations that help prevent fraud and money laundering
5.2 Third-Party Obligations
Any third party is required to comply with the following conditions before entering into an agreement with lb111:
- Received information must be used only for the specified purpose
- Security standards equivalent to those of lb111 must be maintained
- Sharing information with any unauthorised third party is strictly prohibited
- After the agreement ends, all received information must be deleted in a secure manner
Outside the circumstances described above, no information will be shared without your explicit consent.
6 Cookie Policy
The lb111 website uses cookies and similar technologies in your browser. Cookies are small text files stored on your device that help the website remember your preferences.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled
- Functional Cookies: Store language preferences, layout settings, and other personalised options
- Analytics Cookies: Collect information to understand how the platform is used and to improve the quality of services
- Security Cookies: Used to prevent fraud and unauthorised access
6.2 Cookie Controls
You can control or disable cookies at any time through your browser settings. Please note, however, that disabling essential cookies may prevent some core features of the platform from working properly.
Instructions for managing cookies in major browsers can be found in detail on each browser's help pages.
7 Your Rights
lb111 respects your rights over your personal information. You have the following rights:
- Right to Access: You can find out what information we hold about you. Full details will be provided within a reasonable time after your request.
- Right to Rectification: You can request correction of any inaccurate or incomplete information in your account.
- Right to Erasure: In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained where there are legal obligations.
- Right to Restrict Processing: In certain cases, you can ask us to limit how your information is used.
- Right to Data Portability: You can receive the personal information you have provided in a structured, common format.
- Right to Object: You can object to your information being used for marketing or profiling purposes.
- Right to Withdraw Consent: You can withdraw any permission given on the basis of consent at any time.
To exercise any of the above rights, please contact our support team. We will respond to your request as quickly as possible after receiving it.
We are unable to fulfil any request without first verifying your identity, as your security is our primary concern.
8 Protection of Minors
lb111 provides services only to individuals aged 21 or older. We do not knowingly collect or store personal information from anyone under the age of 21.
- Age verification is mandatory at registration
- Additional identity verification is carried out in cases of doubt
- If a minor's information has been collected inadvertently, it will be deleted immediately upon request
- Parents can contact us directly to raise any concerns about a possible account belonging to their child
To learn more about responsible gaming, visit our Responsible Gaming page.
9 Policy Changes
lb111 may update this Privacy Policy at any time as needed. Reasons for changes may include:
- Changes to applicable laws or regulations
- Addition of new services or technologies
- Improvements to security or data protection
- Changes to business operations
For significant changes, users will be notified by email or via a notification within the platform. Continuing to use the service after changes have been made will be taken as acceptance of the updated policy.
The current version of the policy will always be available on this page. Previous versions may be provided upon request.
10 Contact
For any questions, concerns, or requests regarding our privacy policy, please contact us in the following ways:
- Live Chat: Available 24/7 — directly from within the platform
- Email: [email protected]
- Language: Support is available in both Bengali and English
Our privacy team will respond to your request as soon as possible after receiving it. Some information may be requested to verify your identity — this is solely for the security of your data.
lb111 is always committed to protecting your privacy. Welcome to our service.
Have more questions?
Our support team is by your side 24/7 — support is available in Bengali and English.
View Frequently Asked Questions (FAQ)